Curse

GoF · Jun 03, 2010, 09:31 AM // 09:31

Quote:

Originally Posted by Gill Halendt

Oh no, it isn't.

- TexMod doesn't alter the client in any way. TexMod isn't a utility specifically developed for Guild Wars, it's a texture ripper that works with any 3D engine and its purely client side, as it interacts with the local data buffer and memory of your PC/GPU.

- Brett asked for the permission to develop KSMod. Or, anyway, has made Anet aware of this somehow, as he seems to be in close contact with the developers:

- TextMod: It's still a utility you're using for Guild Wars, and you do not have written permission to use it.

- KSMod: Brett Kuntz is not an NC Soft employee, right? His word is written permission for you to use this mod? Is Guild Wars Guru even an official channel of NC Soft to communicate things?

Faer · Jun 03, 2010, 09:42 AM // 09:42

Let's get back on topic here.

Benderama · Jun 03, 2010, 06:33 PM // 18:33

ME: Anet doesn't have 1000 staff members let alone 3,700. How would they possibly cope with all these complaints other than an automated reply system? yes some people are unjustly banned and have no response but it is kinda impossible to even have a glance and write a specific reply to all tickets within a realistic time span.

Dunno if this is even allowed but innocent people who really care, would surely wait until the whole ordeal dies down then re-submit right? i've heard good things about support in the past dunno why it's being bashed so much now. (this isn't EA, we're talking about!)

Zarion Silverarrow · Jun 03, 2010, 06:46 PM // 18:46

Quote:

Originally Posted by Benderama

ME: Anet doesn't have 1000 staff members let alone 3,700. How would they possibly cope with all these complaints other than an automated reply system? yes some people are unjustly banned and have no response but it is kinda impossible to even have a glance and write a specific reply to all tickets within a realistic time span.

Dunno if this is even allowed but innocent people who really care, would surely wait until the whole ordeal dies down then re-submit right? i've heard good things about support in the past dunno why it's being bashed so much now. (this isn't EA, we're talking about!)

I promised I wouldn't keep repeating myself but just this once....

The actual problem is not automated responses (thats anoying,but eh,it isn't the problem IMO)

The problem is that said automated responses just say

"Read EULA,now the matter is closed,no further replies will be given. Thank you"

Regardless of whether they are busy or not,whether you are guilty or not,whether WHATEVER. "off" is not a proper support message. And with my new,unbanned account, I used a trial key and emailed them about being banned for botting...same response. So no,they are not even looking into it.

And I realize they may be doing it to scare the botters off...but sill

Lord Sojar · Jun 03, 2010, 07:03 PM // 19:03

Quote:

Originally Posted by Zarion Silverarrow

I promised I wouldn't keep repeating myself but just this once....

The actual problem is not automated responses (thats anoying,but eh,it isn't the problem IMO)

The problem is that said automated responses just say

"Read EULA,now the matter is closed,no further replies will be given. Thank you"

Regardless of whether they are busy or not,whether you are guilty or not,whether WHATEVER. " off" is not a proper support message. And with my new,unbanned account, I used a trial key and emailed them about being banned for botting...same response. So no,they are not even looking into it.

And I realize they may be doing it to scare the botters off...but sill

I promised I wouldn't keep repeating myself but....

They specifically said not everyone is getting the same response, if the logs show they might have been banned for KSMod (unlikely). So... quit making everyone believe all those contacting support are getting the supposed canned " YOU" response.

Zarion Silverarrow · Jun 03, 2010, 07:07 PM // 19:07

Quote:

Originally Posted by Lord Sojar

I promised I wouldn't keep repeating myself but....

They specifically said not everyone is getting the same response, if the logs show they might have been banned for KSMod (unlikely). So... quit making everyone believe all those contacting support are getting the supposed canned " YOU" response.

As I said

Quote:

Originally Posted by Zarion Silverarrow

]And with my new,unbanned account, I used a trial key and emailed them about being banned for botting...same response. So no,they are not even looking into it.

Maybe not everyone is getting it,but in certain situations atleast,they are not checking.

Eragon Zarroc · Jun 03, 2010, 07:08 PM // 19:08

Quote:

Originally Posted by Lord Sojar

We promised we wouldn't keep repeating ourselves but....

fixed that for you ;-)

not much you can do if they are ignoring you eh? have you tried calling support? you could always fly out there and try to have a talk with em ;-)

Ka Tet · Jun 03, 2010, 07:31 PM // 19:31

Quote:

Originally Posted by Lord Sojar

I promised I wouldn't keep repeating myself but....

They specifically said not everyone is getting the same response, if the logs show they might have been banned for KSMod (unlikely). So... quit making everyone believe all those contacting support are getting the supposed canned " YOU" response.

Has anyone actually heard of someone not getting the canned response from support in this issue? Companies say all kinds of things, that doesn't necessarily make them true or untrue, it just means they said it.

ashes · Jun 03, 2010, 07:37 PM // 19:37

2-3 days ago i asked Anet for the written permission to buy/create a new acc - got this response today:

Hello,

We appreciate your desire to return to the community, and at this time we would like to grant you access back into the service. This email is the authorized written permission needed for a former member to return to the service, as required per the original User Agreement.

The new account is subject to your compliance with the User Agreement, as amended from time to time, and terms of use associated with the product. If you violate the User Agreement or terms of use, the new account will be terminated. By permitting you to set up a new account, we are not waiving any right, power, or remedy we have regarding your prior account or the new account.

Again, we are pleased that you want to return to the game, and hope that you will enjoy the gaming experience that we have to offer. If there are any additional problems or concerns about this process, or if you have any questions about it, please let us know and we will assist as soon as possible.

Regards,
GM Lemoncobra
The Guild Wars Support Team

Ka Tet · Jun 03, 2010, 07:42 PM // 19:42

Quote:

Originally Posted by ashes

2-3 days ago i asked Anet for the written permission to buy/create a new acc - got this response today:

Hello,

We appreciate your desire to return to the community, and at this time we would like to grant you access back into the service. This email is the authorized written permission needed for a former member to return to the service, as required per the original User Agreement.

The new account is subject to your compliance with the User Agreement, as amended from time to time, and terms of use associated with the product. If you violate the User Agreement or terms of use, the new account will be terminated. By permitting you to set up a new account, we are not waiving any right, power, or remedy we have regarding your prior account or the new account.

Again, we are pleased that you want to return to the game, and hope that you will enjoy the gaming experience that we have to offer. If there are any additional problems or concerns about this process, or if you have any questions about it, please let us know and we will assist as soon as possible.

Regards,
GM Lemoncobra
The Guild Wars Support Team

Sounds more like a RL fine, then an in game ban.

GoF · Jun 03, 2010, 08:28 PM // 20:28

Quote:

Originally Posted by Zarion Silverarrow

Regardless of whether they are busy or not,whether you are guilty or not,whether WHATEVER. " off" is not a proper support message. And with my new,unbanned account, I used a trial key and emailed them about being banned for botting...same response. So no,they are not even looking into it.

Screenshot or never happened...

(I insist, upload it...)

cormac ap dunn · Jun 03, 2010, 08:31 PM // 20:31

Quote:

Originally Posted by tha walkin dude

Sounds more like a RL fine, then an in game ban.

Nah, a fine implies they have no choice, when in fact they do not have to buy a new account. I like to think of it as a Tax on bad behavior

Ka Tet · Jun 03, 2010, 08:34 PM // 20:34

Quote:

Originally Posted by cormac ap dunn

Nah, a fine implies they have no choice, when in fact they do not have to buy a new account. I like to think of it as a Tax on bad behavior

Sketchy business practices are sketchy.

PuppyEater · Jun 03, 2010, 09:35 PM // 21:35

Quote:

Originally Posted by tha walkin dude

Sketchy business practices are sketchy.

There's really no practical way to keep someone out forever flawlessly so they might as well make money off of it...

Brett Kuntz · Jun 03, 2010, 09:40 PM // 21:40

Quote:

Originally Posted by GoF

You do not have written permission to use KSMod, TextMod, ....

You do not have the right to change the client either: I think KSMod.dll is injected into the client(not sure though).

Quote:

Originally Posted by GoF

- TextMod: It's still a utility you're using for Guild Wars, and you do not have written permission to use it.

- KSMod: Brett Kuntz is not an NC Soft employee, right? His word is written permission for you to use this mod? Is Guild Wars Guru even an official channel of NC Soft to communicate things?

I don't need written permission to make KSMod, and no one needs written permission to use it.

gwkbar · Jun 03, 2010, 09:48 PM // 21:48

Quote:

Originally Posted by Brett Kuntz

I don't need written permission to make KSMod, and no one needs written permission to use it.

btw ksmod was pretty cool.

==========================

idk why you're emailing support. i know why i am emailing support.

Ka Tet · Jun 03, 2010, 09:58 PM // 21:58

Quote:

Originally Posted by Brett Kuntz

I don't need written permission to make KSMod, and no one needs written permission to use it.

Adding some additional info to the area below your pic, might save you some grief in the future. In the 'accounts hacked' discussion, until you explained your involvement, I was like wtf...

GoF · Jun 03, 2010, 10:10 PM // 22:10

Quote:

Originally Posted by Brett Kuntz

I don't need written permission to make KSMod, and no one needs written permission to use it.

You have permission to distribute it then? (RoC 21)
It injects your DLL, right? (RoC 9)

Brett Kuntz · Jun 03, 2010, 10:19 PM // 22:19

Quote:

Originally Posted by GoF

You have permission to distribute it then? (RoC 21)
It injects your DLL, right? (RoC 9)

http://www.guildwars.com/support/leg...sofconduct.php

I don't need permission to distribute it.

Rule 21 is based around Server Emulation; KSMod is not server emulation, nor does it take any actions used to interrupt sales for ArenaNET.

Rule 9 is based around Game Modification; KSMod does not modify Guild Wars in any way, not the client, server, website, or wiki.

Any more questions I can help you out with?

Also, please note the following posted right at the top:

Quote:

Please be aware that failure to comply with these rules of conduct may result in the termination of your Guild Wars game account according to the Guild Wars User Agreement.

JoeKnowMo · Jun 04, 2010, 01:39 AM // 01:39

Quote:

Originally Posted by Brett Kuntz

Any more questions I can help you out with?

KSMod was great.

Also, although you may not remember, thanks for being tolerant of a PvE'er (i.e., me) talking about PvP while engaging in bad theorycraft. JR was a prince about it too.